Support
Support for account access, assessment flow, and report questions
MOVO is a self-serve product. Support is focused on helping you complete the assessment, access your account, and understand what is included in the free and premium report layers.
Support flow
The simplest way to move through MOVO
Create account
Use signup and login to keep your company context, draft answers, and reports in one place.
Complete the assessment
Answer based on current reality, then review your free maturity snapshot immediately.
Unlock the action report
Upgrade only if you want the deeper decision layer and printable report output.
Account help
Use the login and signup flow to access your saved assessment draft, results, and premium report unlock state.
Assessment help
If you are unsure how to answer a question, respond based on the current operating reality, not the intended future process.
Report access
The free snapshot is available after assessment completion. The premium action report is unlocked separately for a one-time $49 payment.
How to get the best result
Common questions
Who should complete the assessment?
The ideal respondent is someone with broad operational visibility: founder, COO, head of operations, or an operations manager who understands how work actually moves across the business.
How should I answer if reality differs across teams?
Answer based on the typical operating reality, not the best-case example. If one team is strong but the rest of the organization is uneven, the uneven pattern is usually the more accurate answer.
What happens after I unlock the premium report?
The report is added to your account immediately. You can revisit it from the dashboard and export it as a PDF for internal sharing.
Need-to-know matrix
What each stage gives you
Account stage
SetupFree result stage
IncludedPremium stage
$49