Legal
Refund Policy
This policy explains how MOVO handles free template access now, plus delivery issues and refund reviews if paid checkout returns later.
Free access period
MOVO templates are currently available as free downloads, so no refund is needed for template access during this period.
Future paid access
If paid checkout returns later, templates may be sold as one-time digital products delivered through the checkout or fulfillment flow connected to the product.
When support can help
If you experience a download problem now, or a payment/delivery issue after paid checkout returns, contact support so the case can be reviewed.
Scope of review
Refund or correction requests are reviewed case by case based on payment status, delivery status, and the nature of the technical issue.
How to request help
For purchase or delivery issues, use the support page or email support@globalmovo.com and include the email address used for purchase plus a short description of the problem. If a review is warranted, MOVO will evaluate the payment and fulfillment state before responding.