Legal
Refund Policy
This policy explains how MOVO handles premium report purchases, delivery issues, and the limited circumstances in which a refund review may apply.
One-time digital purchase
The premium report is a one-time digital product purchase linked to a completed assessment.
Refund expectation
Because premium access unlocks immediately after successful payment, refunds are generally not offered once the report has been delivered, except where required by law.
When support can help
If you experience duplicate charges, failed unlock after payment, or a clear technical delivery issue, contact support so the case can be reviewed.
Scope of review
Refund or correction requests are reviewed case by case based on payment status, delivery status, and the nature of the technical issue.
How to request help
For purchase or delivery issues, use the support page and include the email address used for purchase plus a short description of the problem. If a review is warranted, MOVO will evaluate the payment and fulfillment state before responding.